You can reach our Fares, Ticketing and Accounts teams via one simple number -
1300 656 777
You must enter your Customer Number and select one of the following options:
Select 1 to speak with our Fares and Ticketing team
Select 2 to speak with SmartTickets Help Desk
Select 3 to speak with Accounts and Refunds
Select 1 to speak with Accounts
Select 2 to speak with Refunds
Select 4 to speak to our Sales team
We have offices located in most capital cities across Australia.
Adelaide
Our Adelaide office services SA and NT.
You will find us at:
Level 8
33 King William Street
Adelaide SA 5000
Brisbane
Our Brisbane office services QLD and Northern NSW.
You will find us at:
Level 15
32 Turbot Street
Brisbane QLD 4000
or PO Box 13276 George Street, Brisbane 4003.
Melbourne
Our Melbourne office services VIC and TAS.
You will find us at:
Level 10
310 King Street
Melbourne VIC 3000
Perth
Our Perth office services WA.
You will find us at:
Level 7
167 St Georges Terrace
Perth WA 6000
Sydney
Our Sydney office services NSW and ACT.
You will find us at:
Level 11
403 George Street
Sydney NSW 2000